At JemLife, your privacy is important to us.
This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.

By accessing or using JemLife, you agree to the terms described below.

1. Information We Collect

We may collect the following information:

Personal Information

• Name

• Phone number

• Email address

• Delivery address

Proposal & Order Information

• Selected crystal type

• Uploaded photos or videos (if provided)

• Order and transaction details

Technical Information

• Device and browser information

• IP address

• AR scan interactions (for functionality and security)

2. How We Use Your Information

Your information is used to:

• Process proposal card orders

• Enable AR scan and proposal experiences

• Trigger bracelet delivery after acceptance

• Communicate order updates via WhatsApp, email, or SMS

• Process refunds under the Rejection Protection Guarantee

• Improve our services and prevent misuse or fraud

We do not sell, rent, or trade your personal information to third parties.

3. AR Scan & Proposal Experience

When an AR code is scanned:

• The experience is linked only to the specific proposal card

• Scan activity may be logged to ensure proper functionality and prevent misuse

• JemLife does not access or store camera data without user interaction

Uploaded photos or videos are used only for the intended proposal experience.

4. Data Sharing

We may share limited information with trusted partners, including:

• Payment gateways (for transaction processing)

• Courier partners (for delivery)

• Technology providers required for AR functionality

All partners are required to keep your data secure and confidential.

5. Data Security

We take reasonable technical and organizational measures to protect your information.
However, no online platform can guarantee complete security.

6. Data Retention

• Proposal-related data is stored only as long as necessary

• Uploaded media may be deleted after order completion

• Transaction records may be retained for legal or accounting purposes

7. Your Rights

You may request access, correction, or deletion of your personal information, subject to legal and operational requirements.

8. Children’s Privacy

JemLife is intended for individuals aged 18 years and above.
We do not knowingly collect information from minors.

9. Policy Updates

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated date.

10. Contact Us

If you have questions about this Privacy Policy, you can contact us at:

Email: support@jemlife.in
WhatsApp: +91 7025613154